Your local Citizens Advice scores the highest marks in recent leadership audit

29th October 2019

Each year, local Citizens Advice organisations are required to undertake a Leadership audit to understand how well they are performing.  The leadership audit forms part of a wider Performance Quality Framework which ensures Citizens Advice service are providing the highest quality services and meet local residents needs.

The local Citizens Advice covering Stockport, Oldham, Rochdale and Trafford received a top mark of 5, for every assessment area.  The areas assessed were: Governance, Strategic business planning, Risk management, Financial management, People management, Operational performance management, Partnership working, Research and campaigning, Equality leadership.

Quote from Chair, Phil Aspden

‘The whole team is delighted with the assessment results.

As the leading information, advice and guidance organisation in Stockport, Oldham, Rochdale and Trafford, we know these scores provide continued confidence to our funders and clients that the advice services we provide are of the highest quality and are underpinned by good governance and leadership.’

Citizens Advice Stockport, Oldham, Rochdale and Trafford is also authorised and audited by the Financial Conduct Authority, Legal Services Commission, and Office of Immigration Services Commission, who ensure quality on specific areas of advice.

Key contact information:

Hayley Wright, Communications & Engagement Lead - hayley.wright@penninewest.cab