Telephone Assessor
Location Greater Manchester
Function Business Delivery
Salary £21,888 Per annum
Location Mainly home based, but with up to 2 days per week office attendance required across Greater Manchester
Hours Various hours available with a minimum of 17.5 hours per week
Interview date TBC
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
Working on our telephone AdviceLine service and/or our digital video, webchat and social media channels, you will provide a triage service to clients from across Stockport, Oldham, Rochdale and Trafford supporting them to get the advice they need for the problems they face.
The ideal candidate will have experience of working within a target driven environment where excellent customer service is provided and the client is at the heart of everything you do. You will have the ability to control a telephone interview and/or digital communications whilst gaining the right level of information from the client allowing you to support the clients next steps in solving their issue.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
The closing date for applying is 18 January 2025 .